We have security measures in place to protect your information. The security measures we use will depend on the type of information collected. If you think that an unauthorized account has been created using your name, contact us. We are not responsible for third party websites and apps. If you click on a third-party link, you will be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. Our site may also serve third-party content that contains their own cookies or tracking technologies.

Your Ticketmaster Account. Your account is your digital identity on Ticketmaster; it is how we ensure your ticket purchases are secure and connected to an individual. It is also the primary basis for determining how long we keep your information.

Whenever you purchase a ticket, log into your account, or interact with us, we log this activity. So long as your account remains active we will continue to retain the information we have processed about you. For example we will:

• Retain your purchases or favorites so we can recommend relevant events;
• Keep your tickets assigned to you, so we continue to deliver events to true fans; and
• Keep your account validated and secure.

Your information will be deleted if you either (1) request deletion of your account, in which case your account and associated information will be deleted within a maximum of 90 days depending on the timeframes required by your local laws; or (2) your account has 7 years’ of inactivity.

Aside from this account-based rule, the retention of your information is also determined on the following bases:

• To provide you with the services you have requested. For example, when you purchase tickets or services from us, we cannot delete your account while you have an upcoming event, as you would not be able to attend the event you have purchased.
• When a law requires us to retain your information. For example, we retain certain purchase information for accounting and tax purposes even after you have deleted your account.
• When we have processed certain data with your consent. For example, if you have provided us with details of your accessible needs, if you withdraw your consent to this processing, we would delete that information.
• Safety & Security. We also maintain limited information in separate databases to keep our platforms safe and secure, such as to detect and prevent fraud, to power cyber security protections and to enforce our terms and any attempt to circumvent them.

When our retention periods are triggered, we either:

• Securely delete the information; or
• We anonymize the information. For example, where we would like to report on year-on-year sales, we retain the sales information, but remove any information linking the sales back to individuals who made the purchases.

As a part of a global group of companies headquartered in the United States, we may need to transfer your information outside of your country of residency. This occurs where:

• We rely on shared services provided by the Ticketmaster group of companies, some of which may be located outside of the country where you are resident. For example, our global platform is designed and maintained primarily from the United States and the United Kingdom.
• When world-class acts are touring, in order to provide you a seamless experience, your information may be transferred internationally if that is not based in your country of residence.
• We use global service providers, such as the ones noted above.

When transferring information, there are strict rules in place to ensure your data is still protected to the highest standard. Where we do this, we will ensure that appropriate safeguards are put in place. Where your information is transferred outside of your local market, we use contractual measures and internal mechanisms requiring the recipient to comply with the privacy standards of the exporter, we will use one of the mechanisms listed below.

• Contractual Clauses, such as the Standard Contractual Clauses approved by the European Commission and other Regulatory Bodies where applicable.
• Binding Corporate Rules
• Binding Corporate Processor Rules

For more information, or to get a copy of the relevant documentation please contact us.

The data controller that processes your data depends on which market you have an account or subscription with. The Ticketmaster family of companies also provides support services on behalf of one another and therefore acts as processors on behalf of the data controller to whom you have provided your data.

• Ticketmaster Companies. Within the Ticketmaster group and associated family of companies, referenced below, who provide services for us such as marketing, profiling, reporting and technical and product support.
• Third parties who perform services on our behalf. Our third-party service providers, some of which may be located outside of your jurisdiction. These include:
  • Cloud hosting providers, who provide the IT infrastructure on which our global products and systems are built;
  • Payment platforms, who provide the infrastructure to process payments;
  • Outsourced customer service teams, who support in responding to queries you may have;
  • Information security providers, who help us keep our platforms safe and secure; and;
  • Marketing providers, who power our data analytics, marketing communications and advertising.

As we are a global company, our service providers can differ between markets, however we have listed our main global providers below: 

• Event Partners. Event Partners are the entities we work with to put on the event, such as the promoter, the venue or the artist. We share your information with our Event Partners so that they can run the event and for other reasons described in their privacy policies. In some cases, we will name the Event Partners when you purchase a ticket so you know who will receive your data, and you will be given the option to subscribe to receiving marketing from them (depending on your country).
• Selling your ticket on Ticketmaster. If you buy or sell tickets on our site, we may disclose your information to the buyer or seller (as applicable) for order fulfilment purposes – meaning that you get the ticket you’ve bought, or paid for the ticket you’ve sold.
• Third party products. If you have bought any goods and services fulfilled by third parties (such as ticket insurance or merchandise), we’ll share data with them so that they can process and fulfil your orders. When making a payment online these may be processed by Braintree, an online payments provider and a service of PayPal. Please see Twenty Four Karat Golden privacy policy for more information on how they process personal information related to credit cards payments.
• Commercial Partners. These are third parties we work with to provide additional value-add services. As the Commercial Partners we work with varies between services, we use just-in-time information to let you know when data will be shared with them and that it will be processed in accordance with their privacy notice.
• Disclosures under law. We may share information to respond to a court order or subpoena. We may also share information with a government agency or investigatory body as permitted or required by law. We may also share information when we are investigating potential fraud.
• Successors. We may share information with any successor to all or part of our business. For example, if part of our business is sold, customer data may be given as part of that transaction.

We may share your information for reasons not described in this policy. We will tell you before we do this.